OAG - Child Support | Field Support Program Spec.

ATTORNEY GENERAL OF TEXAS • Austin, TX • 3h ago

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=107684andPostingSeq=1Job DescriptionThe Field Support Program Specialist will provide consultative services and technical assistance to CSD Field staff regarding agency programs like Administrative License Suspension, Quality Control, Acknowledgement of Paternity, vehicle registration member verifications, and statewide backlog projects.This position may be based in any city in Texas with an OAG-CSD office depending on the candidates preference but subject to the needs of the Child Support Division. Regardless of primary duty point, the candidate must collaborate with relevant stakeholders throughout the state, and some travel to and from Austin and other worksites throughout the state for in-person meetings will be necessary.Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the States law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.ESSENTIAL POSITION FUNCTIONSProvides support and collaborates in the planning, development, implementation, analysis, anddocumentation of agency programs like Administrative License Suspension, Quality Control, Acknowledgement of Paternity, vehicle registration member verifications, and statewide backlog projects.Serves as a liaison to staff, government agencies, community organizations, or the generalpublic to explain and provide technical assistance on program specifics and requirements.Coordinates the collection, organization, analysis, and preparation of materials in response to requests for CSD program information and reports.Completes and monitors required administrative and performance reports, studies, and specialized projects; and recommends appropriate changes to programs.Performs related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with agreed-upon work scheduleEnsures security and confidentiality of sensitive and/or protected informationComplies with all agency policies and procedures, including those pertaining to ethics and integrityMINIMUM QUALIFICATIONSEducation: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: Child Support Program, governmental, administrative, or clerical experience.Experience: 3 years of full-time experience working in the following (or closely related) fields: Child Support Program, governmental, administrative, or clerical experience.Knowledge of general office practices and administrative proceduresSkill in handling multiple tasks, prioritizing, and meeting deadlinesSkill in effective oral and written communicationSkill in exercising sound judgment and effective decision makingAbility to receive and respond positively to constructive feedbackAbility to work cooperatively with others in a professional office environmentAbility to provide excellent customer serviceAbility to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)Ability to arrange for personal transportation for business-related travelAbility to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 30 lbs.Ability to travel (including overnight travel) up to 15% PREFERRED QUALIFICATIONSExperience: Texas Child Support Program, governmental, administrative, or clerical experience.Skills: Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; and the use of a computer and applicable software. To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

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